Now available in participating select cities. Specific locations in these cities listed below. We are a locally owned and operated franchise business assessing capacity to move to other cities ASAP. Please feel free to check back to see when your city is added.
The nation has been hit by a terrible disease that has caused unprecedented impact on consumers’ health, the way of living, and caused businesses to shut down. There is a lot of uncertainty in the world today. Many cities and states have moved to shelter in place, and Front Line responders are doing everything to keep us safe. They are on the front lines ensuring our wellbeing and fighting the pandemic, while at times many of their family’s needs are not being taken care of.
Effective March 30th Tide Cleaners and the Tide brand are mobilizing Tide Loads of Hope powered by Tide Cleaners to provide free laundry and dry cleaning to the immediate Family of Front Line Responders Medical (Paramedics, Doctors, Nurses, Hospital and Medical Staff, Medical Researchers), Police Officers, Fire Fighters.
Thank you for taking care of us, we will take care of the laundry.
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Now available in participating select cities. We are a locally owned and operated franchise business assessing capacity to move to other cities ASAP. Please feel free to check back to see when your city is added.
This offer is effective immediately through May 31, 2020. We will continually evaluate the duration of this offer.
Front Line Responders – defined as Medical (Paramedics, Doctors, Nurses, Hospital and Medical Staff, Medical Researchers), Police Officers, Fire Fighters. Immediate Family defined as next of kin (e.g. share same household / address).
Procedure for Identification – Front Line Responders and Front Line Responders’ immediate family as proven by a photo identification from the Front Line Responders’ place of employment (e.g. Police Officer ID not the Police Officer’s driver’s license) or an image (e.g. picture of the Front Line Responders Photo ID on a phone) of the ID. Please share through closed window or text message image to Guest Services Representative. Please feel free to include a copy of your form of identification in clothing bag also.
How it Works
How to bring in clothing - We request that all Front Line Responders and Family members separate dry cleaning from laundry before you come to Tide Cleaners – keeping dry cleaning and laundry separate will significantly help our ability to fulfill cleaning quickly. Please bring your garments in a bag, a standard trash bag is acceptable. Limit of four (13 gallon) bags per household per week. Feel free to put name, phone number, and email in bag.
Please note: For guests using our locker locations, please fill out this form so we can flag your account as a First Responder Account. This form should only be completed for participating locker locations. Drop off your order at your Tide Cleaners locker location and we'll return your order to you at no charge on our adjusted service schedule.
Turnaround Time for Clothes – Turnaround time for laundry and dry cleaning is 2 days at our stores and 2-3 business days at our locker locations. Depending on demand, we can and will assess whether we need to modify turnaround time to earlier or later. Tide Cleaners is working to assist as many in need as possible, which could impact turnaround time and capacity. Once we reach capacity, we will let guests know that we are unable to accept any further loads for that day, but they can return the following day to see if they can have their laundry done.
Exclusions – The following items are not accepted and / or included in offer: COVID-19 exposed clothing (e.g. worn while directly treating patients), leathers, wedding dresses, alterations, shoes, and select household items.
Limits – At this time we are only able to accept a limit of four (13 gallon) bags per household per week. Once we reach capacity for the site, we will let guests know that we are unable to accept any further loads that day. However, they can return the following day to have their laundry cleaned.
*We are not able to accept garments or linens that are used in the field for hospitals or fire stations. Please refrain from bringing these garments to the store or locker locations.
Participating Locations - Guests drop off and pick up clothes at any participating Tide Cleaners store and locker locations. Please see the section below for different Service Solutions for these markets.
Free Laundry (jeans, shorts, t-shirts, socks, etc.) and Dry Cleaning for Front Line Responders and their immediate family, to help lighten the load
At Tide Cleaners, we are committed to using an extensive cleaning process for all garments to ensure an effective and professional clean. Our dry-cleaning process involves high temperatures and uses environmentally friendly technology. We have scientists working around the clock to ensure our guests receive a thorough clean on all garments that are brought to Tide Cleaners.
Our stores and locker locations continue to have high standards for hygiene and sanitation. We have increased the frequency of cleaning our stores, countertops and other surfaces as precautionary measures. We’ve increased the frequency of employees washing their hands with soap and water and drying their hands with paper towels. Additionally, we use rubber gloves to handle garments. We are continuing to follow guidelines and recommendations set in place by the World Health Organization (WHO) and Centers for Disease Control (CDC) for all Tide Cleaners locations and we will continue to update our proactive response plan accordingly.
At Tide Cleaners, nothing is more important than ensuring the health and wellness of our employees and guests. In the current environment, it’s important for everyone to be more conscious of healthy and safe habits so that is why we want to proactively share details around the steps we are taking to ensure the safety of our team members and guests.
Health and Safety
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Use our drop box for drop-off and our kiosks for pick-up anytime, day or night. Varies by location.
DRIVE-THRU & CARSIDE VALET
Stay in your car and one of our service representatives will assist you for pick-up, drop-off, and order payment. Varies by location.
Many Tide Cleaners Stores offer pickup and delivery. Please contact your local store with any questions or to check availability. Varies by location.
We understand the importance of social distancing during this time and want to ensure the health and safety of our employees and guests. Many of our locations offer the following service offerings to limit contact.
We utilize bins to help minimize person to person contact. If you visit our lobby, please practice CDC guidance and maintain safe distance from employees and other guests.